Summary: If you manage a traditional brick-and-mortar call center, you likely deal with multi-vendor, on-premise systems that are rigid and make it difficult to respond quickly to business needs. At the same time, fluctuations in call volume make it challenging for you to predict staffing and scheduling requirements during critical times. Finding and retaining high quality agents isn’t easy either, as most call centers are limited to agent talent within a 50-mile radius of their facility.

LiveOps helps companies break away from the complexity and constraints of traditional call center models. We provide the only complete On-Demand Contact Center solution; the largest community of highly qualified, independent, at-home agents for call center outsourcing; and proven best practices from our experience operating the largest virtual call center in the world.

Type Of System: Quote

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